Back to Home

Support & Help Center

Get help with Comictrics and learn how to make the most of your comic book collecting

Getting Started

Learn the basics and set up your account

FAQ

Find answers to common questions

Troubleshooting

Fix common issues and problems

Contact Support

Get personalized help from our team

Getting Started

Account Setup

  • Create account with email or Google Sign-In
  • Verify your email address
  • Set up your profile information
  • Choose your subscription plan

Understanding Daily Picks

  • Raw FMV (Fair Market Value) pricing
  • CGC 9.4 and 9.8 graded values
  • Your Target NM Price recommendations
  • Value assessment scoring (1-100)
  • Potential value analysis

Customizing Preferences

  • Set custom CGC grading costs
  • Configure clean & press fees
  • Adjust shipping cost estimates
  • Enable/disable push notifications

Features Overview

Current Features Available

  • Daily comic picks with detailed analysis
  • Comprehensive grading cost calculator
  • Value assessment scoring system
  • User preferences and cost customization
  • Push notification system
  • Full accessibility support

Coming Soon In Development

  • Market Analytics dashboard
  • Portfolio tracking and management
  • Advanced filtering and search
  • Historical data analysis
  • Price trend notifications

Frequently Asked Questions

What is Comictrics and how does it work?

Comictrics provides one expertly analyzed comic book pick each day to help you decide if it's worth buying to clean, press, and grade. Our analysis includes:

  • Current market value and price guides
  • CGC grading value projections
  • Risk assessment scoring (1-100 scale)
  • Complete cost breakdown including cleaning, pressing, and grading fees

We analyze market data, availability, and grading potential to help you make informed decisions about which comics are worth the investment in professional grading.

How do I understand the Value Assessment Score?

Our Value Assessment Score rates each comic on a scale of 1-100, where:

  • 1-30 (Green): Lower scoring, stable collecting opportunity
  • 31-60 (Yellow): Moderate scoring, good collecting potential
  • 61-80 (Orange): Higher scoring, significant collecting interest
  • 81-100 (Red): Highest scoring, premium collecting opportunity

The score considers factors like market trends, supply availability, demand patterns, and historical performance data.

What's the difference between subscription plans?

Free Trial (3 days):

  • Daily value pick
  • Market value analysis
  • Grading cost breakdown
  • Risk assessment

Monthly ($1.99/month):

  • Daily value pick
  • Market value analysis
  • Grading cost breakdown
  • Risk assessment
  • Monthly billing

Annual ($19.99/year):

  • Daily value pick
  • Market value analysis
  • Grading cost breakdown
  • Risk assessment
  • 17% savings (2 months free)

How do I customize my grading cost preferences?

You can customize your grading costs in the app's Preferences section:

  1. Open the Comictrics app
  2. Go to Settings or Profile
  3. Select "Preferences" or "Grading Costs"
  4. Adjust the following settings:
    • CGC grading fees
    • Clean & press costs
    • Shipping fees
    • Regional cost adjustments
  5. Save your preferences

These custom costs will be used in all future investment calculations and recommendations.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time through your device's app store:

iOS (iPhone/iPad):

  1. Open Settings app
  2. Tap your Apple ID at the top
  3. Tap "Subscriptions"
  4. Find Comictrics and tap "Cancel Subscription"

Android:

  1. Open Google Play Store
  2. Tap Menu > Subscriptions
  3. Find Comictrics and tap "Cancel"

You'll retain access to premium features until the end of your billing period.

What devices are supported?

Comictrics is available for iOS and Android devices.

The app includes full accessibility features:

  • VoiceOver support (iOS)
  • TalkBack support (Android)
  • Dynamic Type support for text sizing
  • High contrast mode compatibility
  • Reduce motion support

Troubleshooting

App won't load or crashes frequently

Try these solutions in order:

  1. Force close and restart the app
  2. Check your internet connection - Ensure you have a stable WiFi or cellular connection
  3. Update the app - Check the App Store/Google Play for updates
  4. Restart your device - Power off and on your phone/tablet
  5. Clear app cache (Android) or reinstall the app
  6. Check device storage - Ensure you have at least 1GB free space

If crashes persist, please contact support with your device model and iOS/Android version.

Login issues - Can't sign in to my account

Email/Password Login Issues:

  1. Verify your email address is correct
  2. Try the "Forgot Password" option
  3. Check your spam/junk folder for reset emails
  4. Ensure your password meets requirements (8+ characters)

Google Sign-In Problems:

  1. Update Google Play Services (Android)
  2. Clear Google app cache
  3. Try using email/password instead
  4. Contact support if you see "Access blocked" errors

Google Sign-In requires proper OAuth configuration and may not be available in all regions.

Daily picks not loading or updating

If daily picks aren't loading:

  1. Check your internet connection - Daily picks require an active connection
  2. Pull to refresh - Swipe down on the main screen to refresh content
  3. Verify subscription status - Ensure your subscription is active
  4. Check the time - New picks are typically released early morning EST
  5. Force close and reopen the app

Daily picks are updated once per day, usually between 6-9 AM Eastern Time.

Subscription not recognized or trial issues

For subscription problems:

  1. Sign out and back in - This refreshes subscription status
  2. Check your app store subscriptions - Verify the subscription is active
  3. Ensure you're using the same Apple ID/Google account
  4. Wait up to 24 hours - Subscription changes can take time to sync
  5. Contact support with your receipt number if issues persist

Subscriptions are managed through Apple App Store or Google Play Store, not directly through Comictrics.

Push notifications not working

To fix notification issues:

  1. Check app notification settings - Enable notifications in Comictrics settings
  2. Check device notification settings - Allow notifications for Comictrics in your device settings
  3. Restart the app - Force close and reopen Comictrics
  4. Check Do Not Disturb mode - Ensure DND isn't blocking notifications
  5. Reinstall the app - This resets notification permissions

Device-specific steps:

  • iOS: Settings > Notifications > Comictrics > Allow Notifications
  • Android: Settings > Apps > Comictrics > Notifications

Contact Support

General Support

Get help with app features, account issues, and general questions.

Email: comicindexer@gmail.com

Response Time: 24-48 hours

Available: Monday-Friday, 9 AM - 6 PM EST

Send Email

Bug Reports

Report app crashes, errors, or unexpected behavior.

Email: comicindexer@gmail.com

Response Time: 12-24 hours

Include: Device model, OS version, steps to reproduce

Report Bug

Feature Requests

Suggest new features or improvements for future updates.

Email: comicindexer@gmail.com

Response Time: 3-5 business days

Include: Detailed description, use case examples

Share Idea

Privacy & Security

Questions about data handling, privacy, or security concerns.

Email: comicindexer@gmail.com

Response Time: 24-48 hours

Priority: Security issues get immediate attention

Privacy Help

Before contacting support: Please check this help page and try the troubleshooting steps above. Include your device information, app version, and detailed description of the issue for faster assistance.